Customer Service Message

Return Policy & Warranty Information

If the product was purchased from Carlson Pet Products:

We offer a 30-day return policy for products with a proof of purchase. If you are unsatisfied with your purchase, please contact our customer service team at 952.435.1084 or by email at to receive a return form. Customers are responsible for return shipping charges.

If the product was not purchased directly from Carlson Pet Products (i.e., Amazon, Walmart, PetCo, etc.)

You must return your product to the place of purchase.

90-Day Limited Warranty:

If during the first 90 days after consumer purchase of a Carlson Pet Product item, under reasonable and non-commercial use and conditions of maintenance, it fails while owned by the original purchaser because of the quality of material used or the workmanship of finish and assembly, Carlson Pet Products Inc. will replace or repair the product at Carlson’s option.

To facilitate the transaction, please call us at 952.435.1084 or email us at Please have proof of purchase, model number, batch number, and date of manufacture prepared. This can usually be found on a sticker on the product.

Despite our best efforts, occasionally a customer may have a problem or question about one of our products. Please call us before you return one of our products to the store.